User manual US ROBOTICS 005698-00 INSTALLATION GUIDE

[. . . ] READ ME FIRST! For troubleshooting help or to find out how to contact technical support, see the other side of this Guide. 5 Verify that the modem is properly installed. When your desktop returns, verify that your modem is properly installed. When the "Modems Properties" screen appears, you should see a description of your modem. If you have Windows 95 or 98, click the tab, and then click the COM port next to the description of your modem. Write down the COM port to which your modem is assigned (for example, ) in the box below. PCI Faxmodem Installation Guide For Windows ® 2 Insert the modem into the empty PCI expansion slot. Insert the modem, gold edge first, into the slot. [. . . ] Reinstall the modem using the instructions in the electronic Installation Guide on the included CD, this time using a different slot for your internal modem or a different COM port for your external modem. 5. Click More Info You should see a list of the modem's ATI ore Info. Click OK and exit all open screens. If the ATI commands do not appear, continue reading to troubleshoot your modem. Problem: The computer or software will not recognize the modem. If you have an internal modem installed in an ISA slot on a Windows 95 system: 1. · If you see a yellow exclamation point over your modem, you have a resource conflict, and it is probably an IRQ conflict. · If you do not see a yellow exclamation point, you may still have an IRQ conflict. Continue with the next "Possible solution:" in this section. If the remaining "Possible solutions:" do not solve your problem, continue with step 4 below. When the "Confirm Device Removal" screen disappears, shut down Windows and turn off your computer. Remove the computer's cover, and physically remove the modem from its slot. Possible solution: If you are using an external modem, make sure the modem is plugged in and turned on. (An internal modem should turn on automatically when the computer is turned on. ) Possible solution: You may not be entering modem commands in the proper manner. Possible solution: If you are using an external modem, the COM port may not be enabled. Refer to your computer's manual for information about enabling COM ports (usually involves altering the BIOS settings, motherboard jumpers, and the operating system). Possible solution: You may be using the wrong serial cable with your external faxmodem. You will need to make sure you are using a 25-pin male to 25-pin female if your COM port is a 25pin port or a 25-pin male to 9-pin female if your COM port is a 9-pin port. Possible solution: The Plug and Play installation was not successful. When asked if you wish to shut down your computer, click You need to enable auto answer before every session unless you alter Yes. your software's initialization string to permanently enable auto answer. When Windows indicates that it is safe to turn off your Possible solution: computer, turn it off. _________________________________________________________ · If you see screens indicating Windows had detected new Problem: Both modems sound like they are exchanging tones, but hardware, follow the on-screen instruction to install the they fail to establish a connection. _________________________________________________________ · If you do not see the new hardware screens, continue with step 6. Click the Device Manager tab on the "System Properties" screen. [. . . ] The phone cord should be plugged into the TELCO jack on the modem (marked with on externals) and the wall phone jack. Possible solution: You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the wall jack. To verify a valid phone connection, enter your communication software's terminal mode and type ATDT18472626000 and press ENTER. [. . . ]