User manual CANON PIXMA MP210

[. . . ] Photo All-in-One series Quick Start Guide QT51208V01 Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Serial Number (located on the inside of the product): _____________________________________ Model Number (located on the top of the product): _______________________________________ Setup CD-ROM number (located on the CD-ROM): ______________________________________ Purchase Date: __________________________________________________________________ Customer Technical Support Sequence* 1. Internet -- www. canontechsupport. com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here. 2. Email Tech Support -- www. canontechsupport. com For individual attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. [. . . ] For details on how to view the on-screen manuals, see "Reading the On-screen Manuals" on page 60. "An Error Code Is Displayed on the LED" on page 44 "LED Cannot Be Seen At All" on page 46 "Cannot Install the MP Drivers" on page 46 "Cannot Connect to Computer Properly" on page 47 "Print Results Not Satisfactory" on page 48 "The Print Result Not Satisfactory When Copying" on page 52 "Printing Does Not Start" on page 52 "Paper Does Not Feed Properly" on page 53 "Paper Jams" on page 54 "Error Message Appears on the Computer Screen" on page 55 "Error Message Appears on a PictBridge Compliant Device" on page 57 "Scanning Problems" on page 58 If an Error Occurs When the Machine Is Connected to a Computer When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. The message may vary depending on the version of your Windows operating system. Troubleshooting 43 An Error Code Is Displayed on the LED If an error code is displayed on the LED, take the corresponding action described below. Alarm Lamp is lit Orange When a printer error occurs, the Alarm lamp is lit orange. The number displayed on the LED indicates the type of error that has occurred. Check the error code displayed on the LED and take the appropriate action to correct the error. E and number (error code) are alternately displayed on the LED. Error Code E, 2 Cause The machine is out of paper. The FINE Cartridge cannot be recognized. Action Reload the paper correctly and press the Black or Color button. E, 3 E, 4/ E, 5 If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the Black or Color button. The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine. Open the Scanning Unit (Printer Cover) and install the appropriate FINE Cartridge. Make sure that each FINE Cartridge is installed in the correct position. The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example. Press the Black or Color button to cancel the error so you can continue printing. However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact your Canon service representative as early as possible. (You will need to replace a particular part of the machine. ) A communication time out occurs if an operation takes too long or if it takes too much time to send data. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you can print another photograph. E, 7 FINE Cartridge is not installed in the correct position. Ink absorber is almost full. E, 8 E, 9 The digital camera or digital video camcorder connected is not compatible with this machine. 44 Troubleshooting Error Code E, 1, 3 Cause Ink level cannot be detected. Action Ink may have run out. The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the Stop/Reset button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. [. . . ] Canon USA offers a range of customer technical support* options: Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www. canontechsupport. com) Toll-free live technical support Monday-Saturday (excluding holidays) at 1-800-828-4040 Telephone Device for the Deaf (TDD-1-866-251-3752) Repair or Exchange Service Options: In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support options: Authorized Service Facility Carry-In / Mail-In Service Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through Canon USA's Authorized Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA's Web site at www. canontechsupport. com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as determined by Canon USA, and returned without charge by the ASF. InstantExchange Service ** A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. [. . . ]