User manual CANON PIXMA IX5000

[. . . ] Toll-Free Live Tech Support -- (1-800-828-4040) This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752). 4. Extended Service and Support -- www. canonesp. com Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. [. . . ] BJ Status Monitor BJ Printer Utility The color ink becomes low. The color ink becomes low. Note How to Check Ink Level Open the Printer Properties dialog box. Click Maintenance tab and then Start Status Monitor. See "Opening the Printer Properties Dialog Box from Your Application O Program" on page 14. If the ink level becomes low, the low ink warning is displayed when printing is performed. Open the BJ Printer Utility, and then select Ink Level Information from the pop-up menu. See "Open the BJ Printer Utility dialog box. " on page 44. O 46 Printing Maintenance How to Display Low Ink Warning Correctly · Reset the ink counter every time you install a new ink tank. The ink counter cannot work correctly unless you synchronize it with the actual ink level. The ink counter can only be adjusted when it is reset at the time a new ink tank is installed. Synchronization of the counter and the actual ink level will not work properly. Important If you did not reset the counter when you installed the current ink tanks, the low ink warning may not function correctly, until the next time you replace the ink tanks. L Refer to "Low Ink Warning Accompanied by Ink Tank Icon With '?'" on page 56. 47 Troubleshooting Troubleshooting Troubleshooting usually falls into one of the following categories. Refer to the User's Guide for additional information on topics not covered in this section. C · "Cannot Install the Printer Driver" on page 49 · "Print Quality is Poor or Contains Errors" on page 50 P T · "Troubleshooting Printer Hardware" on page 52 · "Paper Does Not Feed Properly" on page 53 P · "Handling Error Messages" on page 54 H A · "An Error Message Appears on the Screen" on page 55 When an Error Occurs The BJ Status Monitor opens and displays a message. The message may vary depending on your operating system. 48 Troubleshooting Cannot Install the Printer Driver Problem Possible Cause Try This Follow the Easy Setup Instructions for proper printer driver installation. On the Main tab, select Manual for Color Adjustment, and then click Set. Drag the Intensity slide bar to set the intensity. 50 Troubleshooting Problem Printed Surface is Scratched/Back of Paper is Smudged Possible Cause Media is curled Try This If media is curled, its print side may be smudged by touching the Print Head. U Inside of the printer is Periodically clean the inside of the printer with cotton swabs or the like. C See "Cleaning the Inside of the Printer" in the User's Guide. Inappropriate paper type used Check to see if the paper you are printing on is too thick or curled. Note that smudging may occur at the top and bottom edges of the paper when using Borderless Printing. Ensure that the paper you are using is compatible with Borderless Printing. See "Media Types Suitable for Borderless Printing" on page 23. M See "Media Types Suitable for Borderless Printing" on page 23. P 51 Troubleshooting Troubleshooting Printer Hardware Problem Printer Does Not Start or Printer Stops During Print Jobs Possible Cause Print Head has overheated due to long periods of continuous printing Try This Stop printing and turn the printer off for at least 15 minutes to allow the Print Head to cool down. The Print Head tends to overheat when printing continuously for long periods of time. [. . . ] 2 POWER lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 POWER/ERROR lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Preview before printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Print Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]