User manual AT&T 984

[. . . ] 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 1 USER'S MANUAL Part 2 AT&T Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting 984 Please also read Part 1 -- Important product information © 2006 Advanced American Telephones. AT&T and the Globe Design are trademarks of AT&T Corp. , licensed to Advanced American Telephones. 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 2 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page I Contents Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Tools needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 DSL users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Programmable features list . . . . . . . . . . . . . . 8 Audible signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Battery installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Table/desk installation . . . . . . . . . . . . . . . . . . . . . 15 Wall installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Convenience ports . . . . . . . . . . . . . . . . . . . . . . . . . 21 Menu operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Shortcut to language menu . . . . . . . . . . . 24 Rapid scroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Feature setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Set one touch preference . . . . . . . . . . . . . . 25 Assign an extension number to your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Turn the ringer on or off for each line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Select the ringer type . . . . . . . . . . . . . . . . . . . . . 28 Set delay ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Turn auto-mute on or off . . . . . . . . . . . . . . 30 Set dial mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Turn hold reminder on or off . . . . . . 31 Set the time and date . . . . . . . . . . . . . . . . . . . . . 32 Turn line usage on or off for each line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Assign the prime line (line preference) . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Set automatic mode . . . . . . . . . . . . . . . . . . . . . . 35 Set the scroll rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Turn screen backlight on or off . . . 37 Turn COVM indicators on or off for each line . . . . . . . . . . . . . . . . 38 Reset COVM indicator . . . . . . . . . . . . . . . . . . 39 Telephone operation . . . . . . . . . . . . . . . . . . 57 Make or answer a call . . . . . . . . . . . . . . . . . . . . . 57 Switch between handset, headset and speakerphone . . . . . . . 59 Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Redial stack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Auto redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Switch between lines . . . . . . . . . . . . . . . . . . . . . . 63 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Temporary tone dialing . . . . . . . . . . . . . . . . . . 64 i Contents Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Program home and local area codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Assign the line group for this phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Erase all settings and return the phone to default settings . . . . . . . . . . . 42 Set answering system status . . . . . . . . . 43 Set your phone for single phone operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Set answer delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Set auto-attendant pickup delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Set auto-attendant day and night times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Turn toll saver on or off . . . . . . . . . . . . . . . . 49 Program the remote code . . . . . . . . . . . . 50 Set message length . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Turn audible message alert on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Turn monitor on or off . . . . . . . . . . . . . . . . . . 53 Turn DTAD intercept on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Set this phone to be the Centrex console phone . . . . . . . . . . . . . 55 Set the Centrex console delayed ring time . . . . . . . . . . . . . . . . . . . . . . . . . 56 Set the display language . . . . . . . . . . . . . . . . . . 56 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page II Contents Conference calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Low battery indicator . . . . . . . . . . . . . . . . . . . . . 67 Lights and what they mean . . . . . . . . . . 68 One touch operation. . . . . . . . . . . . . . . . . . 70 Store a number in a one touch location . . . . . . . . . . . . . . . . . . . . . . 71 Review a one touch entry . . . . . . . . . . . 73 Dial a one touch number . . . . . . . . . . . . . . 74 Directory operation. . . . . . . . . . . . . . . . . . . . 75 Menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Store a name and number in the directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Review directory entries . . . . . . . . . . . . . . . 79 Edit a directory entry . . . . . . . . . . . . . . . . . . . . . 80 Dial a number from the directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Remove a name and number from the directory . . . . . . . . . . . . . . . . . . . . . . 81 Remove all entries from the directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Intercom operation . . . . . . . . . . . . . . . . . . . 83 Basic intercom operations . . . . . . . . . . . . 84 Make an intercom call with the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Make an intercom call with the speakerphone or headset . . . . . . . . . . 86 Answer an intercom call . . . . . . . . . . . . . . . . 87 End an intercom or page call . . . . . . . . 87 Page a specific extension (single-phone page) . . . . . . . . . . . . . . . . . . . . . 88 Answer a single-phone page . . . . . . . . . 88 Page all system phones . . . . . . . . . . . . . . . . . . . 89 Answer a system-wide page . . . . . . . . . 89 Make an intercom conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Room monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Caller ID operation. . . . . . . . . . . . . . . . . . . . . 91 Menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Caller ID display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Calls received on two or more lines simultaneously . . . . . . . . . . . . . . . . . . . . . 93 Display screen messages . . . . . . . . . . . . . . . . 94 Message waiting and NEW CALL light . . . . . . . . . . . . . . . . . . . . . . . . . 95 Call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Remove calls from call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Dial a number from call history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Save a name and number from call history to the directory . . . . . 99 Save a number from call history to a one touch location . . . . . . . . . . . 100 Answering system DTAD operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Turn answering system on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Enter DTAD mode . . . . . . . . . . . . . . . . . . . . . . . 101 Menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Record an outgoing announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Review an outgoing announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Remove an outgoing announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Monitor incoming calls . . . . . . . . . . . . . . . . . 105 Intercept an incoming message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Listen to your messages . . . . . . . . . . . . . . 106 Remove messages . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Record a memo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Record a phone conversation . . . . 109 Audible message alert . . . . . . . . . . . . . . . . . . 109 Answering system Auto-attendant operation . . . . . . . . . . . . 110 Auto-attendant sequence for callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Review an auto-attendant outgoing announcement . . . . . . . . . . 112 Record an auto-attendant outgoing announcement . . . . . . . . . . 113 ii 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page III Answering system Remote operation . . . . . . . . . . . . . . . . . . . . . . . . 116 Connect with the answering system . . . . . . . . . . . . . . . . . . . . . . 116 Remote commands . . . . . . . . . . . . . . . . . . . . . . . 117 Adding a fax machine . . . . . . . . . . . . 118 Using a fax switch . . . . . . . . . . . . . . . . . . . . . . . . . . 118 General product care . . . . . . . . . . . . . 119 Technical specifications . . . . . . . . 120 In case of difficulty . . . . . . . . . . . . . . . . . . . 121 Expanding the phone system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Line groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Private lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Centrex operation. . . . . . . . . . . . . . . . . . . . . 131 Setup checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Enable the console phone . . . . . . . . . . . 131 Console operation . . . . . . . . . . . . . . . . . . . . . . . . 131 Set ring delay duration . . . . . . . . . . . . . . . . . 132 Answer a delayed ring . . . . . . . . . . . . . . . . . . 132 Pick up another station's line . . . . . 132 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 iii Contents Remove an auto-attendant outgoing announcement . . . . . . . . . . 114 Using multiple auto-attendants . . . . . . . . . . . . . . . . . . . . . . . . . . 115 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page IV 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 1 Product overview The 984 is hearing-aid compatible and can be connected to up to four incoming telephone lines. This phone features a speakerphone for hands-free use and a headset jack compatible with most two-band 2. 5mm headsets (sold separately). The 984 allows paging, intercom and call transfers between system phones and is capable of connecting three parties in a conference call. [. . . ] (To turn off the reminder beep, see Turn hold reminder on or off on page 31. ) If you were using the handset, you can replace the handset in the base unit without disconnecting the call. If you were using the speakerphone, the speakerphone is automatically turned off when you press H. Hold 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 64 Mute Mute allows you to hear the other party, but the other party can't hear you. The MUTE light goes on. Telephone operation k To return to the conversation, press and release M again. NOTE: Switching from handset to speakerphone or headset, or from speakerphone or headset to handset, changing lines, and putting a call on hold also cancel mute. Flash p Use F instead of the switchhook to activate telephone company subscriber services such as call waiting or three-way calling. Temporary tone dialing If you have dial pulse (rotary) service, you can change from dial pulse to touch tone dialing during a call by pressing t. After you hang up, the phone automatically returns to pulse service. i 64 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 65 Conference calls This feature lets you set up a three-party call by using two lines at the same time. The outside line call must be established first because an intercom call cannot be placed on hold. If one party is on the intercom, that party will be dropped from the call if you press H. To drop one line: Press the LINE button of the party you want to keep. NOTE: Occasionally, the far-end parties on a conference call might not hear one another. NOTE: If you are experiencing difficulty in using the conference features on this phone, please consider using AT&T's complete line of teleconference services to find a solution that best meets your needs. AT&T TeleConference Services reduces travel time and expense while increasing productivity wherever people are located allowing you to host truly virtual meetings and share important information in real time. . To sign up for AT&T TeleConference Services, go to: www. att. com/orderconference for details. ii p ii p 65 Telephone operation 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 66 Transfer a call You can transfer a call you answer to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. For information about using the display screen menus, see Menu operation beginning on page 22. NOTE: If a transferred call is not picked up within 20 minutes, the phone will automatically disconnect the call. Telephone operation Blind transfer While on a call: n 1. The screen display is similar to: This extension 12:08HPMHHH12/26 EXTH11 Transfer p 2. Press the EXT button for the extension where you're transferring the call. --OR-- Dial the extension number where you're transferring the call. The screen display is similar to: 12:08HPMHHH12/26 EXTH11 TransferH12 Extension called 3. Your phone reminds you with a double-beep every 30 seconds when a transferred call has not been answered. NOTE: If you do not dial an extension within 10 seconds, the transfer is automatically canceled. 66 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 67 Transfer a call and speak to the receiving party l l n While on a call: 1. The screen display is similar to: This extension p p p 12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx 3. [. . . ] NOTE: For all units connected to TL1, the total length of telephone wiring MUST NOT exceed 600 feet when used in this phone system. 129 Expanding the phone system 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 130 Private lines This feature allows you to set a private line (direct line) to the Line 4 jack of each unit. In this case, all 16 units can have their own private lines, and the connection of 16 units together adds up to a total of 19 telephone lines. The table below shows an example of how 16 extensions are connected to add up to 19 telephone lines. Telephone Lines (TLs) in System TL1 TL2 TL3 TL4 TL5 TL6 TL7 TL8 TL9 TL10 TL11 TL12 TL13 TL14 TL15 TL16TL17 TL18 TL19 EXT 11 EXT 12 EXT 13 To L4 jack TL4 to TL19 are private lines Intercom Extensions EXT 14 EXT 15 EXT 16 EXT 17 EXT 18 EXT 19 EXT 20 EXT 21 EXT 22 EXT 23 EXT 24 EXT 25 EXT 26 To L1 Jack To L2 Jack To L3 Jack Expanding the phone system NOTE: To program a private line in a line group, press E to begin feature setup and then select SPECIALhOPTIONS. NOTE: If the unit (extension) is not set to PRV, the Line 4 status indicator will be unable to display a correct line status. 130 984CIB_(Rev3)28. 04. 06 4/28/06 6:28 PM Page 131 Centrex operation Setup checklist Before expanding your system or installing for Centrex, review the installation checklist. [. . . ]